W. Edwards Deming was an American statistician who saw a problem in car manufacturing, and proposed a new shift in quality. He clearly saw that a revolution was coming, and that shift was gonna change everything.
After the WWII he went to every major car manufacturer in the United States (leaders in the industry) and every one of them threw him out. None of them wanted to take the leap and lead this new revolution. So he went to Japan.
In a lecture he explained the keys to this revolution:
- Better design of products to improve service
- Higher level of uniform product quality
- Improvement of product testing in the workplace and in research centers
- Greater sales through side [global] markets
He changed Japan’s economy, and that’s why Japanese car companies were able to be associated with quality. That’s also why W. Edwards Deming was honored in 1951 with the establishment of the Deming Prize—one of the most important business awards in Japan.
Too often, when a revolution is coming, dominating players don’t want change—they don’t want to kill their cash cows. You can try as hard as you want buy it won’t make a difference. However, you can identify the underdogs and offer them the opportunity to make change happen.
If revolution is not welcome where you are, go somewhere else that does. Find the underdogs